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on 16-07-2023 16:31
I’ve recently moved from o2 pay as you go to pay monthly approx three weeks ago. I still can’t access my o2 app. When I try to log in it says I don’t have access and that this can take up to 48 hours. Obviously it’s been much longer than 48 hours and still the same message. I also get a similar error when I try to login online. I can’t keep track of my data as I can’t access my account either online or via the app. Please assist.
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18-07-2023 09:27 - edited 18-07-2023 09:27
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18-07-2023 09:27 - edited 18-07-2023 09:27
Sounds like you either need to call 202, or reach out to the O2 Social Media Team to give them some general info about your problem, and see if they can adjust some setting on your account.
Did you migrate the old PAYG number to the new Pay Monthly deal, @, as covered in the relevant section here? Guide: Migration & porting into O2
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on 16-07-2023 16:34
App is really flakey at the moment, especially with new customers
You should get what you want on my O2 on the Web
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on 16-07-2023 17:59
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on 16-07-2023 17:59
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on 17-07-2023 16:59
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on 18-07-2023 08:34
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on 18-07-2023 08:34
No. Same message on browser. I can’t get into my account online or on app
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18-07-2023 09:27 - edited 18-07-2023 09:27
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18-07-2023 09:27 - edited 18-07-2023 09:27
Sounds like you either need to call 202, or reach out to the O2 Social Media Team to give them some general info about your problem, and see if they can adjust some setting on your account.
Did you migrate the old PAYG number to the new Pay Monthly deal, @, as covered in the relevant section here? Guide: Migration & porting into O2
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