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Resolved! importing number from ee

HiI have purchased a sim from 02 and put the new 02 sim in on Thursday night, I am still waiting for my new to change over. I ordered the sim and gave pac code Wednesday before 5pm it states on 02 site 1 working day and should of been done Thursday.I...

SMS and MMS Messaging

I am experiencing problems sending SMS and MMS messages. I can send to some mobiles but not others. Why

Resolved! Message that number is not recognised

Callers tell me that they are dialling the right number but receive a message that the number they dialled is not recognised.On being notified of a caller I returned the call to the right person showing they had my correct number.

Resolved! Phone no longer charging

HiMy phone is no longer charging, it was charging fine yesterday and then this morning its just refusing too.I have tried the plug and cable in my wifes phone and it is still charging hers, so it must be a problem with charging port. The thing is, i ...

Resolved! eSIM

I want the QR code for my SIM

Resolved! Error code 14 Apple Watch

Replaced my phone today. Got a new QR code for the esim on my iPhone. Got that sorted alright. Not so successful on my Apple Watch ultra…. I had to reset my Apple Watch Ultra to pair with my phone when I went to re-activate my watch mobile plan it ga...

Switching back to an e-sim

Hi,hi, I recently joined with the merger from virgin Mobile, where I used to have an eSIM.When joining, I was given a physical Sim, and was wondering if there was any way to move back to using an eSIM

Hi I’m

Hi can anyone help me with something?

Resolved! Transferring from Virgin.

Hi, I am a Virgin customer and have been transferred to O2 - I have been sent a new sim. I have four phones - which phone is the sim for or can I use it with any of them? Your 'track my order' info says that the sim is compatible with 5 g only, but a...

Resolved! Please help! Sim is still not working after bar was placed on the Sim which was only for the device

I had a device stolen- which lead me to having the device barred- The sim card was not in the device- yet the customer service advisor (after many requests placed a bar on both the sim & the device). I have had a new sim delivered- still not working....

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