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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2948 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5049 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15838 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8061 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7448 Views
  • 6 replies
  • 0 kudos

Resolved! New sim

Need a new sim, 

John59 by Level 1: Joiner
  • 216 Views
  • 1 replies
  • 0 kudos

Resolved! 4g from 5g

I just recently bought Iphone 12 and I had o2 sim in my Xr .how I can upgrade 4g from 5g

Indee by Level 1: Joiner
  • 247 Views
  • 1 replies
  • 0 kudos

Resolved! Upgraded not yet connected?

Upgraded my phone yesterday still no service on either phone , when will this be rectified?

Elaine6 by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

Resolved! Repair Centre - Reasonable Time for repair

I have a Motorola Razr 5G that has been off for repair now at SBE UK - Motorola Repair centre since 5th July Phone was brought on 27th January 2021 so within 2 year warranty Booked onto system on 7th July - Fault found with Microphone as reported. Wo...

Smurf7777 by Level 1: Joiner
  • 606 Views
  • 1 replies
  • 0 kudos

Not receiving texts

Hi guys I've just got the s22 ultra last Friday swapped my No over to o2 on Monday but since last weekend I've been trying to reset everything up and I'm receiving text from the wife any Account conformation Text to help me get into accounts or reset...

Weavy by Level 1: Joiner
  • 323 Views
  • 2 replies
  • 0 kudos

Resolved! Unlocking phone after pay monthly has ended

I’ve recently moved from o2 to sky so my mobile number has transferred. But I would like to unlock my old o2 device. How can I do this? As my o2 says I have no products and can not do it on there now

Resolved! Mobile data

My mobile data will not work can u help me 

Shambles shambles shambles

On Monday, some O2 rep accidentally batted my sim. I lost all service. Phone started showing no service. I rung O2 and was told that they have put in a request to get the bar lifted and would take up to 24 hours. Waited and after 24 hours there was n...

Swadez by Level 1: Joiner
  • 665 Views
  • 4 replies
  • 0 kudos

Resolved! wifi calling

I need someone in O2 to enable wifi calling on my pay-monthly sim