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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Sim card

My daughter is due her iphone 12 pro to be delviered tomorrow. Can you please tell me if she will receive a new sim card and if she is able to keep her original o2 number

Syncing photos

My iPhone XR has stopped syncing photos with my iPad. What can I do about it?

Deb10 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Google Pixel 5 order

I recently paid off my contract and upgraded to a Google Pixel 5. I was told when ordering the phone it was out of stock but would still arrive within a week. I've haven't received any update since my order, which was over a week ago.Can I get any ti...

Resolved! Wifi calling issues

The WiFi calling feature on my Samsung Note 20 Ultra has become very intermittent and doesn't appear most of the time. It worked fine previously but recently it is very unreliable. I am told this is Network provider driven feature and not a phone iss...

NeilC by Level 1: Joiner
  • 3 replies
  • 0 kudos


I have upgraded my phone and chosen to add on the Disney+Extra. I had it for 6 months on my old phone contract and the extra expired on 15/1/2021. The redeem code shown on the link says its unable to be redeemed as its been used before, which I under...

Alison007 by Level 1: Joiner
  • 1 replies
  • 0 kudos

O2 open nhs discount code sharing

How do I share my nhs discount with a family member? I’m already using the discount but my daughter wants to use it. Thanks

Clarr by Level 1: Joiner
  • 3 replies
  • 0 kudos

Signal loss then calls wherewe can hear but they cant

I have a Samsung Galaxy S20+. got it in May 2020. in the last couple of months I have suffered signal loss & calls dropping out. Usually when trying to reconnect I can hear the other person but they cannot hear me. I then have to re start my phone to...

MPGeezer by Level 1: Joiner
  • 3 replies
  • 0 kudos

iPhone 12 Pro Max won’t connect to 4G

Hi all.I’m having issues with my iPhone 12 Pro Max connecting to 4G. It was working fine up until an hour or so ago when it just went to 3G.I have tried airplane mode, turning the phone off and on, reset network settings and also checked the network ...

Resolved! Is my ex-O2 Samsung Galaxy locked at MCK level?

This message is FAO @Thomaso1 and @O2Waqas in case either can add to the discussion between me (OP) and @LukasB regarding my apparently-locked ex-O2 phone... Background:My partner recently gifted me her old Samsung Galaxy J3 (2016), which she used un...