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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! 5g Sim

i wanted to find out if an O2 5g SIM will work in a P30 phone. My wife has bought a P30 phone and I was going to get her a contract sim to put in it. The best deal I can find is on uSwitch for 12gb data for £10 per month


My old 02 sim is now inactive but my new sim card number hasn't changed.

Craig10 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Airtime Plan

I have 2 bills for my phone.1. Airtime plan2. Deivce Plan Can I keep my device plan with 02 but transfer my airtime plan to somewhere else witout being charged. Note: am keeping the device plan for the phone which is to my understanding where my paym...

Lara2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Collection from store

Preordered iPhone 12 pro max and it’s available for collection today but I never received a collection code will that cause a problem when I go to collect today?

Totten17 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade

I upgraded my phone on Tuesday through my o2 app. I requested a new SIM and have put that into my new phone. It doesn’t appear that the data is working on the new SIM and things only work through WiFi. Does this change over automatically and how long...

Kirstie31 by Level 1: Joiner
  • 1 replies
  • 0 kudos

4g not activated on ipad

hi, i got my son an ipad this time last year which had a pay monthly sim for data. he has told me today the 4g has never worked on it - just the wifi. i can see from myo2 that he has 1023.99mb of data to use on his ipad account. why is his 4g/data no...

nikkid by Level 1: Joiner
  • 1 replies
  • 0 kudos

Calls cut off

Hi,I upgraded to a new Samsung around 6 weeks ago. Since having the new phone my calls will cut off within seconds of someone answering or it won't even connect to ring someone, my signal will keeps disappearing continuously. The signal will return, ...

iinsurance- broken screen

Hi, My phone fell from my pocket tonight and the screen has smashed and it's not functioning. I have tried to call customer services to log this and claim on my insurance policy. I need a replacement phone ASAP as I am a doctor and can be called out ...

EmHizzle by Level 1: Joiner
  • 3 replies
  • 0 kudos

scam disconnection letter

I have a letter from o2 saying I have been disconnected - but it is not my account number - and I haven't been disconnected. How do I confirm it is a scam?

Templa007 by Level 1: Joiner
  • 1 replies
  • 0 kudos