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New sim not working

Kiz1
Level 1: Joiner
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on ‎12-08-2024 16:34

on ‎12-08-2024 16:34

I’ve moved from sky to O2, sim came today. Put it in, tried to text SWAP to 20220 and the text has bounced back. Phone saying no sim.

 

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MI5
Level 94: Supreme
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on ‎12-08-2024 16:39

on ‎12-08-2024 16:39

@Kiz1 

You need to contact O2.

Guide: How to find help & contact O2 

Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎12-08-2024 16:47

on ‎12-08-2024 16:47

You need a PAC from Sky

Give the PAC to O2 and they will then give you a date that they will transfer your number to the new sim

You can't do it yourself by the sim swap route

Guide: Migration & porting into O2 

Guide: How to get your PAC [June 2021 Update] 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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