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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6342 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1224 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2703 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2454 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1824 Views
  • 6 replies
  • 0 kudos

Resolved! Ordered new phone

HiOrdered new phone via upgrading contract before Christmas. Email said was out of stock and would let me know when back in stock. Would like to speak to someone to find out when this might be, didn't realise it would take so long! How do you actuall...

Liz14 by Level 1: Joiner
  • 105 Views
  • 2 replies
  • 0 kudos

How do you ask a question to o2

Hello! I know tier zero support wants you to find answers yourself, even the chat bot sends one back to a contact us page where there doesn't seem to be a way to send a message to o2.. is there a tier 1 message functionality so ask a question online ...

contactus by Level 1: Joiner
  • 118 Views
  • 2 replies
  • 0 kudos

Resolved! Declined Order

Good morning, I tried to add an xbox to my account yesterday which required a £30 upfront payment. I provided my mum's bank details and the £30 was taken from her account by o2 and placed in her pending transactions. The issue I now have is the order...

YoungTy by Level 1: Joiner
  • 127 Views
  • 1 replies
  • 0 kudos

Call forwarding "Failed to read data error"

Hello,I have a Samsung S10 (O2 pay monthly contract) and a Samsung software update automatically downloaded yesterday which has caused glitches I have never experienced before. My call forwarding is enabled and can no longer be disabled. The call for...

Resolved! Billing information

Hey my minimum contract ends next month on the 2nd. When i upgrade or change my tariff, would it be possible to have the contract under my name and not my mums? I’d be happy for you to run a credit check on me. Thank you

Marco_gg by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Resolved! Reference number for direct debit

Hi there, Im in the process of closing one bank account and switching over to another. They have transferred over direct debits but looks like 5 separate direct debits have come across to the new bank. They have asked for the reference number of the ...

ANDTAH by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Unable to make outgoing calls

since yesterday I hve not been able to make outgoing calls, is anyone else experiencing this problem. I have been to my local O2 store and they said they had had a number of customers with the same issue .............

DJGlobe by Level 1: Joiner
  • 180 Views
  • 2 replies
  • 0 kudos

Resolved! Change bill payment date

I can honestly say I’ve never been more frustrated whilst navigating a website. All I want is to change my pay date. Impossible to do without speaking to someone, yet this is impossible to do. Round and round in circles I go without getting anywhere....

Bag2208 by Level 1: Joiner
  • 209 Views
  • 2 replies
  • 0 kudos

Preferred SIM card not recognised for calls or messages

I am experiencing problems with my phone recognising my SIM card.Under settings>connections>SIM card manager, SIM 1 (i.e. the SIM card I use) is showing as 'unknown number' - I am not sure why, and under 'preferred SIM card', only 'Mobile Data' appea...