network issues - very low signal

[Marina_B]

Hi All,

I noticed a few weekks ago (when my home internet went down) that I have a very weak signal - 1 or 2 bars at best.  This doesn't seem to change regardless of where I'm at.  I reported it to O2.  They replied to say there was a faulty mast.  They've since messaged to say that's been fixed, but my signal strength hasn't changed.  I've checked again and there are no issues reported on their status checker.  I've tried restarting my phone, but no difference.  Someone suggested doing a network reset but I'm worried I'll end up with no network, service, etc. or I'll do something to ****** it up and make it worse!  Any suggestions?  Or a bit more info on resetting the network?

Many thanks.

Marina 

[MI5]

@Marina_B 

No harm in doing a network reset, but that's unlikely to fix anything.

Your signal is showing the strength of signal for either 4g or 5g, depending on what's available in your area, but 1 or 2 bars is still a signal which should be usable. 

The closer you get to a mast, the stronger the connection will be.

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

https://www.o2.co.uk/apps/my-network