on 16-10-2025 19:42
Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”.
I have been on live chat loads , called up a few times and been into the store and no one can help. I have asked if I can cancel the data plan as I can’t use it and also not possible.
any help would be appreciated.
thanks
on 16-10-2025 19:57
Contact O2 via FB or Insta
https://www.o2.co.uk/abouto2/social-media
on 20-10-2025 18:36
They have been absolutely useless on the facebook messenger app. Im having problems with them trying to get my apple watch activated.
Absolutely useless.
on 20-10-2025 21:04
on 23-10-2025 12:23
Still not sorted unfortunately- was told they would ring me and haven’t heard anything. Been 3 weeks now
on 24-10-2025 16:41
I wish you the best of luck - exactly 1 month since I raised mine.
You will likely need to make them raise a helix ticket, that seems to be there "go to" for watch connection issues.
Good luck...
on 27-10-2025 21:08
They are absolutely incompetent frankly speaking, same situation here. Waiting weeks for resolution, they take their sweet time.