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New phone and mobile data on watch

1998ekd
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Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”. 

I have been on live chat loads , called up a few times and been into the store and no one can help. I have asked if I can cancel the data plan as I can’t use it and also not possible. 

any help would be appreciated. 

thanks 

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MI5
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@1998ekd 

Contact O2 via FB or Insta 

https://www.o2.co.uk/abouto2/social-media

Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cavallino
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They have been absolutely useless on the facebook messenger app. Im having problems with them trying to get my apple watch activated. 

Absolutely useless.

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MI5
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@Dave-O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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1998ekd
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Still not sorted unfortunately- was told they would ring me and haven’t heard anything. Been 3 weeks now 

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Blanch
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I wish you the best of luck - exactly 1 month since I raised mine.

You will likely need to make them raise a helix ticket, that seems to be there "go to" for watch connection issues.

Good luck...

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Cavallino
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They are absolutely incompetent frankly speaking, same situation here. Waiting weeks for resolution, they take their sweet time. 

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