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My roaming package is not working

WEC
Level 1: Joiner
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I purchased the 50mg roaming in zone 1  package for my daughters Zone 1 and she has just arrived in the US and it’s not working? 

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MI5
Level 94: Supreme
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@WEC 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network. T-Mobile is a good choice.
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

It's also worth noting that 50mb (if that's what you mean) would last about 1 second.

Guide: Roaming MegaGuide 

USA - Roaming with O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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