Get tech support for your O2 issues

Resolved! Replacement sim

I lost my sim card over a week ago i called up to get a replacement sim meaning id get my old number back all id have to do is get a new number and swap it over , i was told it would take up to 48 hrs now on my phone it says sim invalid and i dont kn...

Incoming calls show as Unknown & 4G/5G constantly turns off & stays off

I got a new iPhone 14 last Monday after my old iPhone was lost. New sim with same number. From setting up the phone, these two problems have persisted: 4G/5G mobile data doesn't automatically work when i leave a wifi connection. I have to toggle Airp...

Resolved! My number hasn't changed over from previous operator yet

My phone number hasn't changed over to my new o2 phone yet. I put the new sim in the phone 10am Saturday morning and I'm still waiting.

Resolved! Age restriction

My age restriction is turned off but I still get diverted to o2 age restriction when trying to access sites. Why?

Amazon Text not arriving on my iPhone.

Need OTC from Amazon. They say they have sent it but my iphone11 not receiving it??

Resolved! Seeing devices on O2 app

Hi all. There are four phones registered to my account (mine, my partner's and my two children), but I can only see mine on the O2 app. I'd like to be able to see all of them. I've tried 'bring in other product' but it just tells me that they are alr...

My phone states "not registered on network" therefore texts NOT WORKING

My phone has been showing "Not registered on Network" since Saturday 7/10/23. you have sent me a new sim 'wich I have put in my phone.' but when I try to register it, I can't recieve a text to enter a code to verify it's me. I have spoken to customer...

O2 cannot receive SMS from a specific number.

Hello, everyone,Has anyone had this kind of problem before. The problem is I sent a SMS message from Lyca number to O2 number. The O2 number cannot receive the SMS. However, the Lyca number can receive the SMS O2 number sent out. This problem only ha...

Resolved! Problem with phone and data coverage - reported twice and no improvement

I have reported issues with my phone coverage at least twice over the past 2 months and had a call back from someone in the tech team asking me the same questions all over again. I am tied in to a contract till March 25 with phone coverage that isn't...

Slow network

Hello. Been having problems ever since virgin. The network is so slow. In cv11 my speeds are appalling 4g and 5g and at work in b92 they’re even worse. But people next to me on Vodafone and EE are flying. Screen recorded like 5 different locations wi...

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