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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Incorrect PUK number

Why is the puk number within MyO2 device details showing a code for an old iPhone?How do I get it to update the puk number for my new phone so I can unlock it?

Anonymous by Not applicable
  • 703 Views
  • 9 replies
  • 0 kudos

Resolved! Phone over heating

Hi my phone keeps overheating and stops charging. I have an I phone 13 and notifications appear saying charge on hold till phone cools down

Tinatee by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Resolved! Xperia 1 iv wifi calling

Hi all,Yes I've done a search but not found an answer.Xperia 1 iv wifi calling yes or no?Thanks for your time

Greybeard by Level 1: Joiner
  • 462 Views
  • 1 replies
  • 0 kudos

Resolved! WiFi calling on sim only

If I get an o2 sim only contract (providing my own phone) will I be able to use WiFi calling?I was on a pay monthly tariff but I’m having problems with my current phone. I really don’t want to sign up for a new 3 year contract. I didn’t realize when ...

BevG by Level 1: Joiner
  • 1380 Views
  • 4 replies
  • 0 kudos

Resolved! New phone

I want to buy only mobile but i dont need any plan for sim as i am already using 13 pro max with sim

Prabhu by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

iMessage won’t verify my number to send messages

I am struggling to send an iMessage as my number is not verified. When I try to tick next to my number it says there’s an error. I have followed all the steps but no luck.

AM5 by Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

Resolved! close my account

can you help me too close my account  

trev71 by Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

Resolved! Phone Bill

I have paid my latest phone bill, I have received a text thanking me for payment and the money has been taken out of my account however my data/calls/texts have not turned back on yet. I’ve restarted my phone and it’s been over an hour since payment

Arun0 by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

Apple watch esim

Hoping someone here can help me with this Bought an apple watch from o2 and had to reset it due to a different issue but when I did that, I’ve deleted the plan from the watch. Called o2 and the woman sent me out an esim, I’ve got the esim and called ...

jess995 by Level 1: Joiner
  • 411 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to receive calls from vodafone

I recently found out that people who are with Vodafone cannot reach/call me! I can make and receive calls to/from all networks except Vodafone. With Vodafone I call make calls to them but do not receive calls from them. I was with Vodafone but in Sep...

TY2 by Level 1: Joiner
  • 1919 Views
  • 3 replies
  • 0 kudos