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No Signal

Hi,I have been struggling with signal for a while now, signal is so poor in the area that I am unable to send texts or call people easily. At best I get 1 bar but often none. This is happening in my village, the next one and even in the local town. O...

Resolved! I need to speak to a customer service advisor

I need to speak to a customer service advisor not some silly AI bot that keeps saying we are too busy. Sort it out 02

Sim pay monthly delivery

I ordered my pay monthly sim earlier this week, it was supposedly meant to be delivered next working day but it had just been processing instead. I filled out a pac form so I could keep my old number on the new sim (I was previously pay as you go) an...

Resolved! Abroad

I was switched from Virgin to O2 in the summer. I'm going to Italy end of next week. Am I automatically OK to use my phone abroad or is there anything I or you need to do please? Also, the signal at home is very slow, is there a problem in the part o...

Texts not sending error code 50

Hi, I am able to make and receive calls, but my texts are not sending. I get error code 50. I've tried Google and my phone help for solutions but not resolved. I did call O2 on Thursday to advise my monthly credit has been delayed and agreed with the...

Resolved! puk code retrieval

I need the puk code to access my sim on the phone number.

Resolved! Voicemails gone

I have a Samsungs A13. The other day, I inadvertantly answered a call, which was identified as Potential Fraud, but it was blocked anyway. Could I have been hacked, because I answered the call? I'm just concerned, because I checked my voicemails, and...

Phone unlock

I need to unlock an o2 phone but only have the IMEI, no other info. Can you help?

Resolved! Inbound callers cannot hear me

I believe since transferring from Virgin, inbound callers cannot hear me. WhatsApp inbound callers can hear me and if I make an outbound call, we can chat normally on both network and WhatsApp. I have tried with my cover both on and off, resetting th...

Resolved! eSIM Activation failed

Hi, eSIM Activation failed. Currently shows 'no service' on this now named as Primary number. Problem is now over 24 hours. Followed process to add to iPhone, then went to account and entered the new SIM Serial Number. Shortly after received a TXT "W...

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