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Forum Posts

Bolt On

In august while on holiday I bought an 8GB bolt on. I thought this was a one off. I still had some left which rolled over on to September but I didn’t get my usual 5GB. My reset date is the 2nd of the month, FF to end of September and I had less than...

JulzCa by Level 1: Joiner
  • 584 Views
  • 1 replies
  • 0 kudos

Error 0

I keep getting error 0 when texting my friend. I can receive texts from her number, I can call her number, text all my other contacts. I can send her a text from my partners phone fine, just not from my phone. Both phones are on 02, hers is iPhone, m...

Lwark28 by Level 1: Joiner
  • 952 Views
  • 3 replies
  • 0 kudos

Number hasn't transferred properly?

Hi, I joined O2 from EE and requested for my old number to be transferred. While it seems to have actually happened, as my O2 account is now displaying the correct number, my actual phone (iPhone) doesn't seem to have taken it into account. Basically...

Elisa22 by Level 1: Joiner
  • 2709 Views
  • 1 replies
  • 0 kudos

Resolved! stolen phone

my phone was just stolen, I need to block my sim and order a new one

AyseOmer by Level 1: Joiner
  • 454 Views
  • 1 replies
  • 0 kudos

Sim network puk

I have put my SIM into a different device which has locked my SIM and I now require a SIM network puk code

mh7 by Level 1: Joiner
  • 498 Views
  • 3 replies
  • 0 kudos

Resolved! Coverage in Jersey, Channel Islands

I migrated to O2 from Virgin Mobile earlier this year.With Virgin Mobile I was unable to get coverage when on holiday in Jersey. Will my O2 SIM now allow me to use my phone when I'm roaming in Jersey? Thanks

daveg101 by Level 1: Joiner
  • 3682 Views
  • 5 replies
  • 0 kudos

Card payment for device plan failingq

I'm trying to pay off what remains of my device plan so that I can upgrade but every time, whether over the phone with O2 directly or online it fails to process the upfront payment. I've tried multiple cards with different banks and it always fails t...

Silk by Level 1: Joiner
  • 909 Views
  • 6 replies
  • 0 kudos

SIM not provisioned, emergency calls only

Help! While on holiday in Greece, Virgin have swapped me to o2. A new o2 sim was sent to my address but I won't be home until next month.O2 have now cut off my current sim and activated the new one 2000 miles away from me.I have talked to o2 3 times ...

Jph96 by Level 1: Joiner
  • 1943 Views
  • 6 replies
  • 0 kudos