on 27-10-2023 20:07
I purchased the 50mg roaming in zone 1 package for my daughters Zone 1 and she has just arrived in the US and it’s not working?
27-10-2023 20:13 - edited 27-10-2023 20:15
27-10-2023 20:13 - edited 27-10-2023 20:15
Some things to try:
Check data roaming is on in phone settings.
Manually search for another network. T-Mobile is a good choice.
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.
It's also worth noting that 50mb (if that's what you mean) would last about 1 second.