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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2876 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! Adding funds to PSN using my pay monthly mobile

I have previously been using my mobile phone to add funds/ make purchases onto my PlayStation network.I have a £100 spend cap on O2.I have been a consistent customer for years.Haven't missed a payment in years.Yet for some reason I went to add funds ...

Monju by Level 1: Joiner
  • 1146 Views
  • 1 replies
  • 0 kudos

Resolved! Unusable 4g

I use a HUAWEI B818 4g router connected to a good external antenna. Postcode is L372eb. For 5 years I have paid over £20 pcm for data. It seldom works. Today it will not even loan internet speed checkers. At this location , a 400 caravan park there i...

jg by Level 1: Joiner
  • 1420 Views
  • 16 replies
  • 0 kudos

Resolved! Esim set up

I need a qr code sent through so I can set up esim for one of the numbers on my account

TK27 by Level 1: Joiner
  • 401 Views
  • 3 replies
  • 0 kudos

Resolved! 4G Removed PopUp

I received a pop up telling me that my 4G calling had been removed. I now cannot airdrop photos. It says it has been cancelled on the intended recipients phone.

Wends by Level 1: Joiner
  • 430 Views
  • 5 replies
  • 0 kudos

Resolved! New sim with new number

Got a new sim with a new number on it and just wondering how to swap it and have the new number? Do I just do the 02 activation method? Also do I have to let people on WhatsApp about my number change or can they still send me messages on there?

JordanH by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung ear buds

When l bought a contract with o2 for a Samsung s22 ultra the offer came with free earbuds. These have developed a fault. Who do l contact about this. O2 or Samsung?

Roberto01 by Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

Resolved! Motorola e6plus

A new sim being sent by O2, it’s a 5g sim, will it work in my Motorola e6plus?

Switching from Virgin Media SIM to O2 SIM

I have been issued an O2 SIM to replace my VM SIM as part of my package upgrade. I asked the salesperson about transferring my number, and he said he would handle it - I received a PAC code which he told me to ignore. I received a text on my old SIM ...

Elkay62 by Level 1: Joiner
  • 14942 Views
  • 8 replies
  • 1 kudos