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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Pay off contract

Hi, how do I pay off my contract through the app please!!! I’ve been trying for ages to no avail!

Lucy19 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Top up

I’ve topped up £30 it’s took 15 for a tariff but I wanted a bigger one 

Josh98 by Level 1: Joiner
  • 3 replies
  • 0 kudos

continual mast issues 9/12 months p/year its down , how to get O2 to resolve no data signal

For years O2 have stated they are working to improve signalling in a built up area in Kent , not necessarily rural and at the top of a hill. There are no data signal available in the area and a particular mast that is on proviate land is continually ...

Resolved! Direct debit

Hi I had a contract with o2 for 2 years. Paid for 2 half years (took 6 months to decide to have a new phone and a new contract or stick with my old phone and go on payg) so in the end I cancelled my old contract (didn’t cancel the direct debit with v...

Resolved! Changing home/billing address in MY O2

Hoping someone might be able to help me with this. I thought it would be very simple fix but it seems to have become a lot more complicated.Basically I'm trying to update my home/billing address on my O2 account.I've got a 'My O2' account, this was s...

Paul798 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Wrong Address

HelloI’ve ordered a new phone but have just seen it is being delivered to my old address How do I notify O2? thanks Ryan

Ryan2010 by Level 1: Joiner
  • 1 replies
  • 0 kudos