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Wi-Fi

Rj123
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‎14-11-2023 18:27 - edited ‎14-11-2023 18:36

‎14-11-2023 18:27 - edited ‎14-11-2023 18:36

My Wi-Fi is totally rubbish I can only use it in one room in my house and that is the room where the router is and nowhere else I really need to get this sorted can you help please

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MI5
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on ‎14-11-2023 18:34

on ‎14-11-2023 18:34

@Rj123 

The fault is with your router or phone.

O2 have no control over your wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎14-11-2023 18:40

on ‎14-11-2023 18:40

If you are with Virgin then 0345 4541111  or 150 from a Virgin landline

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Rj123
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on ‎14-11-2023 18:40

on ‎14-11-2023 18:40

I was told when I moved to Virgin which is now 02 that I would be able to get Wi-Fi 100 m from my house I can't even get it one room away

 

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MI5
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on ‎14-11-2023 18:45

on ‎14-11-2023 18:45

Virgin always say that but you still need to talk to Virgin as they don't cross over @Rj123 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎14-11-2023 19:06

on ‎14-11-2023 19:06

Might also be worth going here

https://community.virginmedia.com/

There are some knowledgeable member in the broadband section

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎14-11-2023 19:07

on ‎14-11-2023 19:07

Which hub have you got @Rj123 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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