activating an e-sim

[SharonT]

I recently moved to a new e-sim package but I can't activate the e-sim. And every time I try to get into my O2, my iPhone doesn't receive the verifying code they try to text me so I can't access the manual download function. Any thoughts on how to resolve this? 

[jonsie · Accepted solution]

eSIM - How to activate  see this guide

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[Enlli]

If you are near an O2 store call in with photo ID. 

But if you don't really need an eSIM stick with plastic for now. O2 and eSIM are not a good combination for most people