Solved: My new sim

SianEmily · ‎05-01-2023

I have been sent a new Sim card: I have put it in and text ‘SWAP’ to 20220. The message will not send! All my other messages will send as normal. I have put the card in and out- still nothing

Enlli · ‎05-01-2023

If you're texting 'Swap' to 20220 to activate the SIM this needs to be sent from the old SIM only, the new SIM won’t be active to enable this.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎05-01-2023

If you're texting 'Swap' to 20220 to activate the SIM this needs to be sent from the old SIM only, the new SIM won’t be active to enable this.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Bambino · ‎05-01-2023

@SianEmily See this guide: SIM Swap: a mini guide (incl eSim) - O2 Community

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