on 21-06-2025 10:59
Why do i get number not recognised when i ring friends that are also on o2 or they get same when ringing me
on 21-06-2025 11:18
If your friends live nearby, on the same O2 mast as your phone uses, then: Guide: Is the network down for me or everyone?
Other possibilities are your SIM card needs a gentle wipe with a cloth, Guide: How can I sort out my network issues? may help.
If you are PAYG, do you have credit on your phone (or an active Bundle?).
Does your MyO2 help? https://accounts.o2.co.uk/signin
Otherwise reach out to O2 via either of the Social Media links just below, @Justmebre
on 21-06-2025 19:27
If you think that it might be a network problem @Justmebre :-
My Network App - Find Out More About Your Network Coverage | Apps | O2
https://www.o2.co.uk/apps/my-network
Understand your network coverage
With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:
- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.
It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.