Solved: Help with calling o2

Cm155 · ‎22-06-2025

I’ve recently got a new iPhone and E-SIM plan from o2, I can’t access the app cos I can’t get through security. I think I have typed my number in wrong when setting up the account so I don’t receive any codes. I’ve called multiple times, explained that I can’t access my app cos my numbers wrong and I haven’t activated my E-SIM They say I can’t change my number cos I can’t do it through email and they hang up! I’m so stuck can anyone help

pgn · ‎22-06-2025

eSIM - How to activate may help a little, @Cm155 - and the O2 Social Media Team staff are more adept at getting you back up and going again - the links below for X and FB both take you directly to them, pick one and stick with it until an agent engages with you after 8am Monday, and good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

View solution in original post

pgn · ‎22-06-2025

eSIM - How to activate may help a little, @Cm155 - and the O2 Social Media Team staff are more adept at getting you back up and going again - the links below for X and FB both take you directly to them, pick one and stick with it until an agent engages with you after 8am Monday, and good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

MI5 · ‎22-06-2025

@Cm155

You can also go in store with photo ID to get yourself sorted.

https://www.o2.co.uk/storelocator

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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