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Transfer number to o2

Bought new sim on 22nd Dec, entered puk code when purchasing to transfer number. Received SIM card on the 27th Dec. 29th Dec phoned O2 customer services to say my phone number has not been changed, gave them puk code again, told it would be done by t...

Resolved! Pac code

My last network was id mobile.changed the contract still with id mobile but I want to keep my number.ported my old num with O2 and now I want to switch back to id mobile.when I have requested a pac code from o2 they said I have already a pac code and...

Resolved! Porting issue

I recently ported my number from Vodafone (29th Dec) however numbers from Vodafone can’t be through to me….calls from other networks appear to be fine…..help!!!!!

Resolved! Problem with sending text messages

All Text messages I send say “not delivered”. Most of the time the messages are going through but the recipients are sometimes receiving it from a number that was originally assigned to my phone when I bought it a year or two back. I changed numbers ...

Resolved! 3D card verification - not receiving verification texts

Please can someone help as I can't verify online purchases and retailers and credit card companies say it's not their end and most likely down to 02 blocking the text from their number!

Resolved! I have no signal in my home

I receive no calls or SMS messages at my house. I have broadband and I can make calls over wifi. But not via cells. Your network report admits that my area 'can get busy' which is business-speak for you not installing enough capacity. I need a signal...

Help with connecting cellular watch to plan - 106 error

When I try to do set up my mobile plan on my apple cellular watch using the 'Set Up Mobile Plan' in the Apple Watch App on my iPhone I receive the following O2 error message: "Oops, something went wrong. Try again and if the problem continues call 20...

Resolved! Rings before going to voice mail.

Hi my Sony Experia goes to voice mail after 10seconds. My wife has the same phone and takes 20 seconds which is more convenient. The guys in the o2 shops, and me, have tried various formulas to no avail. I'm a decorator and my hands can be occupied w...

Porting number balls up by O2

Hi, I attempted to port my number to O2 using the website twice but both times nothing happend so eventually contacted O2 customer support who took all my the details and told me it'd be ported the following day (weds this week). Thurs morning my pho...

Resolved! Number porting

I opened 2 new sim only monthly accounts with O2 and tried to port 2 numbers. One was assigned correctly and then days later the second ported number replaced the one assigned correctly. Now I have a ported number on the wrong sim, a ported number de...

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