I havent recieved the device which was contracted on 19.02.2023

[Norwich]

Hi there,

My name is Murad Kisyo. This is my first time attemting to use O2 and l am not happy with your home delivery of devices. You are sending me as first sim card, l do understand but what l dont understand is how am l suppose to use that card you have sent to me without a device? And also if you are taking money from my account in that day which l have signed contract with you, l expect the same speed of having my device in that time of period which is written on your contract.

With Kind Regards Murad 

[MI5 · Accepted solution]

Hey @Norwich 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks