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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7048 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1686 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3662 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2980 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2301 Views
  • 6 replies
  • 0 kudos

Number changes complications

Hi, I rang O2 to have my number changed. Now I'm being charged for to separate tariffs. The old number as well as the new one. How can I correct this. I need to sort it ASAP because now I'm being charged a late fee

Dea by Level 1: Joiner
  • 385 Views
  • 2 replies
  • 0 kudos

Upgraded tariff but not reflected in data allowance

Hi I need help because I’ve upgraded my tariff to 100GB data 2 days ago. The upgrade is complete but my data allowance is still 0. It has been more Than 24 hours. I don’t have WiFi at home and depend on this data. Bolt ons are soo expensive for the a...

GDegty by Level 1: Joiner
  • 442 Views
  • 5 replies
  • 0 kudos

Identity of Incoming Calls Not Showing

I have not been receiving caller ID's on incoming calls for over a month now. I made several calls to the helpline with no resolution and they now tell me that this can only be resolved by a Guru, and have directed me here. I have checked with friend...

Simon_W by Level 1: Joiner
  • 277 Views
  • 5 replies
  • 0 kudos

WiFiCalling on Iphone Xr

Hi,I work offshore so there is no cellular signal apart from fleeting Norway/Maritime signal. We have wifi onboard which works well but i cannot get wificalling to work on my phone. I need to be able to recieve normal texts for my banking app and suc...

Share Data issue

Hello, I'm having an issue trying to share my data between devices. Both devices are on a shared data plan and I am following the guide from the 'how to share' but going around in circles. I have tried to call CS but the line is cutting me off withou...

Lozza33 by Level 1: Joiner
  • 214 Views
  • 2 replies
  • 0 kudos

apple watch

hi there i was wanting to get a second apple watch for my doughter from 02 but her current network is 3 can she still use it on her iphone xr or does she need to be on 02 to match the watch ??

bothwell by Level 1: Joiner
  • 292 Views
  • 2 replies
  • 0 kudos

No service on iPhone

No service on my iPhone......says mobile data...update required to use mobile. [Edit: topic title clarified]

annoman by Level 1: Joiner
  • 219 Views
  • 2 replies
  • 0 kudos

Resolved! New phone, new sim, rollover contract - "emergency calls only"

Hello and thank you in advance of reading about this setback I'm having.I'm a pay monthly customer and recently ordered a new phone, new sim and changing to a more suitable tariff whilst retaining my number.I've got the new sim in the new phone, down...

Jayce_k by Level 1: Joiner
  • 706 Views
  • 8 replies
  • 0 kudos

sim card

just inserted new sim card in my samsung j3, phone keeps telling no simcard, emergency calls only. Have switched on and off half a dozen times, taken out sim card, put back in, no joy

BW by Level 1: Joiner
  • 118 Views
  • 2 replies
  • 0 kudos