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Mobile Network Speeds Unacceptable/Appalling - What to do?

Hello all. I am at the end of my tether with this one. I switched from Three to O2 relatively recently (some of you were kind enough to suggest solutions to a number porting issue I was having at the time, thank you). I would have stayed with Three b...

Resolved! New iPhone 13, no service?

I have recently bought the new iPhone 13 (like two days ago recent). The phone is all set up, new sim inserted, same number, same everything. But for some reason I have no service? Like none, anywhere. So I’m only able to use the phone online when co...

O2 messing me around

I bought a iwatch in august and couldn’t connect it to o2. I have been on a saga since. Here is a summary of what they have got me to do:I was on o2 business (paid by my workplace) and they said o2 business is not compatible with watch. They moved me...

Resolved! Different number

Hi. When I got the phone/contract I decided to keep my old number but since then people I text receive the message from a different number and not the one I wanted to keep, but when I text out people receive the message from my old number that I want...

Resolved! Lot of Data used within half hour

My average data use is 6GB per month I pay for 20GB per month Yesterday , I received a text to say I had used it all which I thought was odd . But I bought a bolt on for 2GB to get me through till when it is renewed in 4 days.mysteriously this was us...

Resolved! SOS

My signal has gone to SOS and I have no 4G connection this is super inconvenient, I’ve paid for bolt on and it’s not working at the most crucial part of my trip. Please can you fix this I am extremely stressed as this is my lifeline whilst I’m away i...

No signal

I am getting no signal at all today in my area. I have tried several places in a 2 mile radius.

Resolved! Safesearch locked on when using o2 data on iPhone

Hi, I don’t know if anyone else is having this issue but the age verification filters in my account are turned off and for some reason safesearch is forced on when using any browser on my iPhone. Only when I connect using o2 data. It works fine on my...

apple watch on O2

I purchased a new Iphone from apple in october.As i intended to get an apple watch from an apple store in December I switched to O2.I now have the watch but it is proving impossible to set the watch up (E Sim) as i am being pushed from shop to phone ...

Resolved! Porting in of number

Hi I initiated a porting in of my number from Three to O2 on 28 Dec when O2 were provided with the PAC code. The number associated with my O2 account on the O2 web site has now moved to my old number so all is good as O2 ave recognised. I appear to b...

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