Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Can't verify email

Just setting up my new iphone 11. Have come to a halt on verifying my email address (I've had too many attempts now apparently) then can't get in to it to receive my validation code. Suggestions please. Thanks!

Forgot pin voicemail

I've forgot my pin for my voicemail and cant get talking to anyone to unlock it how do I get this problem solved I've tried the number you text reset to never received a code back

Enabling WiFi calling

Hi, I have been trying for hours to enable WiFi calling on my device but I receive and error message saying I need to contact o2. I have found various notes online which says go to my o2, device detail but there isn’t this option?! Help! J have iPhon...

SMS converting to MMS

Occasionally my text messages are being converted into MMS when I send them, for which I then get charged. I’ve looked into this and I think this happens when the SMS ones are too long. How do I know what the limit is for sending SMS messages before ...

Changing Chosen Extras

I've just upgraded my phone and chose the Disney+ extra, but I need to change it and I don't know how. On My O2 it says to call 202 to change it, but when I call it says only calls about upgrading or leaving are being handled. Can I not change it onl...

Faulty Xperia 10

My mobile started being faulty just before lockdown and it was less than 12 months old, it is now becoming more problematic. I have soft reset it many times and the fault remains. I cannot get through to O2 the only option available when I call is to...

Hi I’m unable to reset my old phone after upgrading to new SE. How can I reset it so I can pass it o

Hi I’m unable to reset my old phone after upgrading to the new SE. How do I reset it so I can pass it on to a family memberThanks

Delay payment

I cannot get through to anyone on the phone and I need to delay payment asap

Wanted to transfer P&G Number

Hi sorry if i am on the wrong page ...I am looking info on how to transfer my Pay and go number over to my new pay monthly contract and replace that number ...Any info greatful

Data usage and broadband issue

Hi.Due to having more people at home during the lockdown, our internet has been more intermittent but working. It still shows on my phone and that I’m connected to WiFi however when I check my usage, it’s eating it up really quickly. I have had to pu...

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