@etb123
If it is also effecting wifi it sounds like a phone issue.
Contact the phones manufacturer for support or see O2 repair link here https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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