Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

New iphone

I've just received my new iPhone 11. Having started putting in language, code, etc I've suddenly thought, when do I put in my previous SIM card. Should I have already done it? Shall I turn the phone off and start again? Or doesn't it matter? I must a...

Data usage

Hi there,I have just received a text saying I have used up 80% of my monthly data. However when I look on my device settings it says I've used less than 50% and when I check my o2 app it says I've used just over 50%. 3 different estimates - not very ...

Phone Insurance.

How do i go about insurance for my new phone 2 days old after upgrade.

O2 refresh

Hi everyone could someone please clarify.I am on o2 refresh once I have finished paying off my device plan can I then upgrade the device plan for a new phone but keep the same airtime plan going I.e keep all the same allowance and data for the same a...