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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7048 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1768 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3667 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2980 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2301 Views
  • 6 replies
  • 0 kudos

New iphone

I've just received my new iPhone 11. Having started putting in language, code, etc I've suddenly thought, when do I put in my previous SIM card. Should I have already done it? Shall I turn the phone off and start again? Or doesn't it matter? I must a...

Cat7 by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Data usage

Hi there,I have just received a text saying I have used up 80% of my monthly data. However when I look on my device settings it says I've used less than 50% and when I check my o2 app it says I've used just over 50%. 3 different estimates - not very ...

Tammy by Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Phone Insurance.

How do i go about insurance for my new phone 2 days old after upgrade.

O2 refresh

Hi everyone could someone please clarify.I am on o2 refresh once I have finished paying off my device plan can I then upgrade the device plan for a new phone but keep the same airtime plan going I.e keep all the same allowance and data for the same a...

iphone 7 device help

wifi logo not showing. still connected to internet. whats app now not working? i have re-booted.i have re-set networksi have deleted internet and re-joined. help please

Paul71 by Level 1: Joiner
  • 132 Views
  • 2 replies
  • 0 kudos

S10 bottom speaker problem

i have a problem with my bottom speaker it sounds like its distortion when playing any help i'v tried reset but nothing changed

kris4 by Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Coronavirus financial support

I can’t seem to contact any of the o2 support team to discuss my financial situation currently due to the Coronavirus

gapf2 by Level 1: Joiner
  • 230 Views
  • 3 replies
  • 0 kudos

Disney+ & Family plan discount forgotten

Hey I was told £2 discount for Disney was compatible with family plan but my 20% discount was not calculated on my first bill since adding Disney as an extra. Anyone any suggestions as I can’t contact o2 due to lockdown to sort

CMG83 by Level 1: Joiner
  • 280 Views
  • 2 replies
  • 0 kudos

Cancel contact

Hello, does anyone know how to cancel a contract? For obvious reasons Guru isn't available and can't get through on the phone.

Wonny by Level 1: Joiner
  • 416 Views
  • 4 replies
  • 0 kudos

Visual voicemail

Hi I was wondering if someone could help with setting up visual voicemail on iPhone X please

Jo84 by Level 1: Joiner
  • 527 Views
  • 7 replies
  • 0 kudos