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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2604 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Resolved! data

so I need more data as my wifi has been down. I would normally just buy more but because I have changed my tariff it won't let me buy a bolt on.any suggestions?

Resolved! Order

I've recently made a purchase from the online shop. O2 have taken the money twice out of my account but no email to confirm order have called customer services and told me I have to wait until the payment has gone through for them to investigate is t...

Help28 by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Resolved! CCTV SIM card registration

Hi, I have bought a cctv camera for my stable yard. It has an O2 SIM card to send images to my phone. There is a phone number with the SIM card which I need to register with o2 but to register the number I have to enter a code sent to the phone numbe...

Setting up 3rd party router

I have purchased a tp link router and cannot get it to connect to my o2 broadband. I have spent hours on the phone to o2 and to tplink. I have entered all settings as instructed and nothing! Has anyone done this before? O2 gave me the username and pa...

Hypatia by Level 1: Joiner
  • 716 Views
  • 2 replies
  • 0 kudos

Resolved! Mast down since I was moved to O2 network from Virgin

Was transferred to O2 and ever since I connected on 20TH January I have been advised that a mast is down, so my connection has been either poor or non existent! Now been advised that issue should be corrected by 24th February, but that is the 6th dat...

Gerry4 by Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Resolved! port in/migrate form

so I have successfully used a form on the app/web page that allows me to move a pay and go number over to my pay monthly contract, that form has always worked and was on the support page - KEEP MY NUMBER.I HAVE TRIED MULTIPLE TIMES THIS YEAR and I'm ...

Jonnyb by Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Resolved! Calls by Wi-Fi

I’m trying to set up Wi-Fi calling but having no luck 

NickyTrew by Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos

Resolved! Huawei P30 Android 11

I have a Huawei P30 which I am happy with, but it still seems to be on Android 10. As this is primarily a work phone that I use to keep in contact with clients when out of the office I require it to be upgraded to Android 11 by the end of this month ...

Mdurban by Level 1: Joiner
  • 569 Views
  • 2 replies
  • 0 kudos

Resolved! network data stopped working

I recently had a phone call about my contract running out and upgrading to a new one, after agreeing to moving to a new company when this contract runs out i received a text saying my data would run out on the 10/3/2022 but as of about half an hour a...

lg24 by Level 1: Joiner
  • 488 Views
  • 1 replies
  • 0 kudos