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number change

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bricklayer58
Level 1: Joiner
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on ‎23-02-2023 07:50

on ‎23-02-2023 07:50

just switched over from virgin mobile to o2 told I would have same number but that's not the case people finding it hard to call me

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MI5
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on ‎23-02-2023 07:57

on ‎23-02-2023 07:57

@bricklayer58 

Guide here Guide: Migration & porting into O2  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149586 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

on ‎23-02-2023 07:57

on ‎23-02-2023 07:57

@bricklayer58 

Guide here Guide: Migration & porting into O2  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 67: Unsung hero
In response to MI5
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on ‎23-02-2023 08:28

on ‎23-02-2023 08:28

Virgin have probably not activated any number swap.

Follow the advice above

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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