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Network problems in Europe

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Jools1
Level 1: Joiner
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‎24-02-2023 17:52

‎24-02-2023 17:52

I recently visited Brugge and could not access my mobile data. Even thought my data was turned on my phone kept telling me to turn my mobile data on. Can you tell me why this happened 

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MI5
Level 94: Supreme
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‎24-02-2023 18:06

‎24-02-2023 18:06

@Jools1 

Some things to try next time:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151290 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

‎24-02-2023 18:06

‎24-02-2023 18:06

@Jools1 

Some things to try next time:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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‎24-02-2023 18:07

‎24-02-2023 18:07

These are some tips to try :

  •   Reboot phone.
  •   Manually search for a different network
  •   If using an iPhone, change data apn to  mobile.o2.co.uk
  •   Call customer service to check for any roaming bars
  •   Or if you message O2 using the social media links below, they should be able to help you with this

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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