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Get prompt for correct O2 cellphone number when logged into account

robertxx
Level 1: Joiner
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I had the same trouble about a week ago.

The prompt for my cellphone bears no relationship to my actual O2 number

Message 1 of 9
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MI5
Level 94: Supreme
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@robertxx 

You'll need to contact O2 to update your number.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
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robertxx
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Thank you MI5, I tried that before.

Message 3 of 9
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MI5
Level 94: Supreme
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Did you try social media @robertxx ?

Nothing anyone here can do, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 9
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pgn
Level 77: Grand Master
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Reach out to the O2 Social Media Team using any of the 3 ways in the link just below, @robertxx - they may take a few nudges over a couple of days until you get an agent who can work with you to correct your account details.

Good luck!

Message 5 of 9
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MI5
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snap

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 9
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pgn
Level 77: Grand Master
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next, the crackle 😎

Message 7 of 9
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MI5
Level 94: Supreme
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Only if Kelloggs,, the Aldi ones are crap!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 9
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pgn
Level 77: Grand Master
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Agreed. Lidl ones not bad either.

Message 9 of 9
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