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text messages not working

MarkD1
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on ‎29-05-2024 20:01

on ‎29-05-2024 20:01

Cannot read or send text messages today. Messenger keeps crashing and cutting out. Tried rebooting, updates, resetting nothing works. Can you help please.

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MI5
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on ‎29-05-2024 20:09

on ‎29-05-2024 20:09

@MarkD1 

You say text and messenger or just one of them?

Go into app manager and clear cache and data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MarkD1
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on ‎29-05-2024 20:14

on ‎29-05-2024 20:14

Hi MI5. Cleared cache and data.

All texts in messages.

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MI5
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on ‎29-05-2024 20:34

on ‎29-05-2024 20:34

@MarkD1 

Can you uninstall updates and allow the app to update again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MarkD1
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on ‎29-05-2024 20:47

on ‎29-05-2024 20:47

Not sure how to remove any new updates?

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pgn
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on ‎29-05-2024 20:50

on ‎29-05-2024 20:50

For the SMS app, that uninstall updates trick is described here, @MarkD1 

https://community.o2.co.uk/t5/blogs/blogarticleprintpage/blog-id/How-To-Guides/article-id/1767/comme...

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
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on ‎29-05-2024 20:51

on ‎29-05-2024 20:51

@MarkD1 

It should say uninstall updates instead of having a delete option, as it's a system app and cannot be deleted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MarkD1
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on ‎29-05-2024 21:12

on ‎29-05-2024 21:12

Thank you all. Found that google update was corrupted, removed it. Everything back to normal.

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pgn
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on ‎29-05-2024 21:13

on ‎29-05-2024 21:13

Great news, @MarkD1 - the O2 Community's advice wins out again 👍

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
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on ‎29-05-2024 21:31

on ‎29-05-2024 21:31

Well done @MarkD1 

Not uncommon for updates to cause issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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