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text messages not working

MarkD1
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Cannot read or send text messages today. Messenger keeps crashing and cutting out. Tried rebooting, updates, resetting nothing works. Can you help please.

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MI5
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@MarkD1 

You say text and messenger or just one of them?

Go into app manager and clear cache and data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 10
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MarkD1
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Hi MI5. Cleared cache and data.

All texts in messages.

Message 3 of 10
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MI5
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@MarkD1 

Can you uninstall updates and allow the app to update again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 10
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MarkD1
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Not sure how to remove any new updates?

Message 5 of 10
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pgn
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MI5
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@MarkD1 

It should say uninstall updates instead of having a delete option, as it's a system app and cannot be deleted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 10
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MarkD1
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Thank you all. Found that google update was corrupted, removed it. Everything back to normal.

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pgn
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Great news, @MarkD1 - the O2 Community's advice wins out again 👍

Message 9 of 10
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MI5
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Well done @MarkD1 

Not uncommon for updates to cause issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 10
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