Hello,
I had an issue which has started over a week ago and doesn't show any signs of getting resolved. I tried to upgrade my phone on the My O2 app and when I clicked 'Check Out' the basket refreshed and no saved items display. I had 2 lengthy chat conversations where they have emailed me contracts and when I click on them it says something went wrong. I have tried to uninstall the app and reinstall, cleared the cache and even tried on another device with the same issue. I called support today and they tried to put the sale through even though i explained it wasn't going to work but they convinced me it would and also charged me the upfront cost and ultimately when i clicked on the contracts it says something went wrong. They added to my basket and asked me to log in on the website and it says basket is empty i explained beforehand that this had already been attempted on one of the chat conversations.
It sounds as if it isn't accessing the correct account but I receive the emails saying i have something in my basket but when I click on it it says the basket is empty.
Its really frustrating so hopefully someone has an idea.
