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Hello! I would like to complain about the incompetence of the staff at O2 Oxford Street. I came to find out the terms of a loan for a phone, an O2 employee said that I could apply for it without any problems, but he did not tell me that without havin...

Resolved! Not receiving OTP codes

Hi,Over the last week, I have not been receiving OTP codes from either Santander or O2 (for the My O2 app). All other SMS messages have been received ok. Any help gratefully appreciated. Thank you.

Resolved! PUK

Need PUK codes

Poor 4G/3G in areas where it used to be fine

So I'm getting really poor 4G reception and next to no 3G in areas where I never had any issues including my home address and work address and anywhere inbeyween. This has started occurring more in the last 8 weeks. Network checker says there are no ...

Resolved! Difficulty setting up iphone

I had an iPhone 13 delivered yesterday for my son to replace a broken phone. During set up, it has transferred everything from my husband's phone instead of my son's. It also won't activate sim card.

Resolved! Help

I really need to speak to someone regarding my payment I have tried to contact you on 202 but the only option is to pay my bill I cant actually talk to a person !? Please help as I have mow been cut off

New member connection issues

Hi since moving from virgin to o2 my signal is so poor at times. Cannot get reliable data signal and phone keeps pinging saying emergency service only then seconds later its back on. My phone hasnt changed and ive done all the usual power on off etc....

Resolved! Cannot connect to O2 Wifi

My place of work uses O2 wifi for its network. About a week ago it went down and since then I have been unable to reconnect. I have contacted O2 and they're saying nothing is work at their end. When I do try to connect, I either get a blank Safari Pa...

Resolved! Roaming switzerland

Hi I’m in Switzerland and it seems my roaming allowance is not working

Phone number

I was a pay as you go member before and now Changed to pay monthly. I want to keep my pay as you go number and filled in the form to transfer my old to new SIM card. But the number is not changed after two working days and the old number can’t use an...

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