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Firmware

Silmaril
Level 1: Joiner
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I have an s21 and I don't think it has 02 fitness firmware on it. I can't get WiFi calling and the network coverage is awful. 

How do I get it please?

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madasaf1sh
Level 78: King of Kings
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@Silmaril 

 

You need to enable WiFi Calling by calling customer services, and asking them to enable it on your account. give them a call on 0344 809 0202 or 202

 

It is NOT available on PAYG.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 6
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Silmaril
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Thank you but what about the crap signal?

Should I just change networks?

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madasaf1sh
Level 78: King of Kings
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@Silmaril 

 

Get some PAYG sim cards and test network coverage where you are.  Dont just jump ship, as you might find yourself in the same situation. 

Also you cant cancel for free due to poor signal as per the T&C's if on pay monthly... have a look at this guide on how to cancel Guide: Cancelling Your Contract 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 6
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Enlli
Level 68: Extraordinaire
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Just to state O2 don't have special firmware any more. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 6
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Oxonian
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