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Resolved! Unable to access my mobile data

I have not had access to my mobile data since 15/12/2023. This is urgent as I need to have access tomy mobile data when I am at the hospital tomorrow. The my02app does not have an option to report this fault.

Resolved! SIM 1 not allowed should I risk changing to an esim?

Hi I have a pixel 8 pro and have been using it with my existing O2 SIM for the past month. Yesterday out of the blue I lost my network connection and a SIM 1 not allowed error came up.It doesn't appear that my SIM is the issue as it worked fine in a ...

Resolved! Repair

I have damage insurance coverage with my contract and have cracked the back of my phone would like to know how I get in contact with a team to have it fixed Thank you Owen

PAC code NIGHTMARE

Hi all, I'm having an absolute nightmare with O2 when trying to move my old number across to SMARTY. I've transferred this number many times before and never had any issues. I have been trying since 01/11/2023 to move my number across, the first PAC ...

Number transfer not working

Hello, I have made three requests for a mobile number transfer from an old sim and O2 account to a new sim and O2 account, however this transfer has still not occurred. Is there any chance you could help please?

I have tried to transfer my old number to my new sim but now I have no service on both numbers

I have a new o2 contract and have been trying to transfer my old 02 number but it hasn’t worked and now both numbers have no service and I can’t use my phone

Resolved! I can't receive authentication calls from bank or credit card provider

until recently this feature worked with no problems, when I need to authenticate a transaction for my banking, the bank calls and i need to enter a PIN displayed on the screen. However the last couple of weeks, the call never comes through then times...

Resolved! Changing tariff using my balance

Hello, I want to change my tariff to £15 rolling plan, using my balance, however when I’m trying to change it takes me to a new payment page. Can you help with that?

Port numbers between o2 contracts

I cancelled my o2 contract to shop around for the new best deal on a new iPhone. I got my PAC code from them in anticipation of the move.A few weeks later I ended up finding a good deal that ended up being back on o2. As I was wanting to retain my nu...

No caller ID

Hi there, Recently I switched tariff meaning I took out a new, SIM only contract. I'm still using my old handset with my old SIM, no changes to the settings whatsoever. However, after the switch, my phone stopped displaying the incoming calls' number...

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