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Change Tariff Error

Martyn_G
Level 1: Joiner
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on ‎11-02-2024 11:40

on ‎11-02-2024 11:40

Getting consistent "Something went wrong" then "Sorry there's been a problem. Please try again"

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madasaf1sh
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on ‎11-02-2024 11:53

on ‎11-02-2024 11:53

@Martyn_G 

 

You will need to call customer services on 0344 809 0202 or 202 from your o2 phone and ask them to change it for you. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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pgn
Level 77: Grand Master
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‎11-02-2024 18:31 - edited ‎11-02-2024 18:32

‎11-02-2024 18:31 - edited ‎11-02-2024 18:32

@Martyn_G wrote:

Getting consistent "Something went wrong" then "Sorry there's been a problem. Please try again"

If your contract was purchased directly from O2, it should be a flexible Refresh tariff, as described here: https://www.o2.co.uk/refresh/flexible-tariffs

 

If purchased from a reseller, eg affordablemobiles or mobilphonesdirect, SIMO from USwitch, then you are not on a Refresh, flexible, contract - reach out to O2 as described above, or use Social Media as described in the link just below, @Martyn_G. Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


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