Change Tariff Error

[Martyn_G]

Getting consistent "Something went wrong" then "Sorry there's been a problem. Please try again"

[madasaf1sh]

@Martyn_G 

You will need to call customer services on 0344 809 0202 or 202 from your o2 phone and ask them to change it for you. 

[pgn]

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@Martyn_G wrote:

Getting consistent "Something went wrong" then "Sorry there's been a problem. Please try again"

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If your contract was purchased directly from O2, it should be a flexible Refresh tariff, as described here: https://www.o2.co.uk/refresh/flexible-tariffs

If purchased from a reseller, eg affordablemobiles or mobilphonesdirect, SIMO from USwitch, then you are not on a Refresh, flexible, contract - reach out to O2 as described above, or use Social Media as described in the link just below, @Martyn_G. Good luck!