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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5905 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1026 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2233 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1582 Views
  • 6 replies
  • 0 kudos

Resolved! Phone still cut off

My phone is still cut off when I have paid my bill and it’s up to date I’m a young epileptic woman whose phone is her life line if I have a seizure and can’t get in touch with my family it’s gonna be not a good thing because I could be out anywhere a...

Resolved! Phone bill

How long does it take for you services to come back on when your bill has been paid late.

ordered a phone

hi i ordered a new phone, but to verify i am the account holder a message was sent to my phone, which i have already reported does not work. how can i finish the order if i cannot verify that i am the account holder unless i receive an email regards ...

angelina1 by Level 1: Joiner
  • 83 Views
  • 2 replies
  • 0 kudos

Resolved! Change of account and upgrade

Hi im trying to combine two O2 accounts into one and despite going into the store several times I can’t get any help. How do I actually speak to someone. the store says I have to call the website gives no numbers and says go to the store. thanks

Thanks by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! Using an O2 mobile still on contract by someone else

Hi All, four weeks ago now I purchased a mobile phone from FB Marketplace as I simply did not want a new contract.The phone in question was an OPPO Find X3 Pro, I asked the seller a number of question beforehand such as whether the phone was still on...

mszune by Level 1: Joiner
  • 103 Views
  • 3 replies
  • 0 kudos

Resolved! iPhone locked to o2

I have moved to giffgaff and therefore my o2 app and o2 account has closed however I need to unlock phone as my sim isn’t working.

Rezwan by Level 1: Joiner
  • 181 Views
  • 7 replies
  • 0 kudos

Resolved! Data share

How can I swap data from one tariff to the other 

Kiera by Level 1: Joiner
  • 45 Views
  • 1 replies
  • 0 kudos

Resolved! "2GB data warning"

why is this on myphone when My O2 says 8.27 left of 10GB

SuperNell by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos