Esim swap activation time?

[Monkatron]

Hey, does anyone know what the current wait time is for an Esim swap activation? I started the swap process about 48 hours ago and still have no network on my new phone. I’m currently carrying both phones around in case the new one springs into life. 

So far I have: completed the swap process, waited 24hours, reset both phones periodically, and spoke to cc via chat. It’s now 48 hours on and the wait continues…

[Cleoriff · Accepted solution]

@Monkatron 
It should be done by now so you need to contact O2 via social media or Skype.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Or Skype Guide: A Guide to Skype and call this number  0800 032 1402

[Monkatron]

Cool, just gave them a ring. It’s a technical issue that needed to be escalated - should have a response in 5 working days. Ugh, not great.

[Cleoriff]

Oh dear me @Monkatron. Another technical issue! We've had a lot of problems with people porting in from other networks just recently so now there's something else. Ridiculous really.

[Cleoriff]

@Monkatron 

I'll tag in one of our account advisors @O2Sarah- to see if she can get things sorted for you.

[Monkatron]

Perfect, thanks, I’ll post a response once this is all sorted out. Cheers 👍🏼

[Cleoriff]

@O2Sarah-can you help please?

[O2Sarah-]

Thanks for the tag @Cleoriff  😃

@Monkatron I will inbox you now so we ca check your account 😊

[Cleoriff]

Thanks @O2Sarah- x

[Monkatron]

Thanks for your help and advice @Cleoriff & @O2Sarah-, it looks like my stuck esim swap was resolved by O2 IT and I now have service again!