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No data in Europe

Mog931
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on ‎27-09-2023 13:49

on ‎27-09-2023 13:49

I am travelling in Europe for the first time since changing from Virgin and cannot access data. Phone calls work fine and I am locked onto Orange F. Data roaming is ON. I have just had a very frustrating call with the helpline - and then the call dropped out.

 

Help!

 

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Enlli
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on ‎27-09-2023 14:25

on ‎27-09-2023 14:25

If using an iPhone make sure the APN is mobile.o2.co.uk

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Bambino
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on ‎27-09-2023 14:25

on ‎27-09-2023 14:25

@Mog931 Try changing your APN to 'mobile.o2.co.uk'

I DO NOT WORK FOR O2



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Mog931
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on ‎27-09-2023 15:22

on ‎27-09-2023 15:22

I have copied my wife’s (working) phone and tried data.o2.co.uk but no change

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Mog931
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on ‎27-09-2023 15:22

on ‎27-09-2023 15:22

That should have read idata.o2.co.uk

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MI5
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‎27-09-2023 15:29 - edited ‎27-09-2023 15:30

‎27-09-2023 15:29 - edited ‎27-09-2023 15:30

@Mog931 

As mentioned above by @Enlli , you need to set yours to "mobile.o2.co.uk" as you appear to not have idata enabled on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mog931
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on ‎29-09-2023 16:27

on ‎29-09-2023 16:27

Thanks, APN reset to mobile.o2.co.uk and all now well.

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