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I want to change my pay monthly to pay as you go as I'm abroad, but it's impossible without calling

JoshGee
Level 1: Joiner
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I'm finding it impossible to change plan from pay monthly to pay as you go without calling up. I am currently abroad so cannot use my sim without paying extortionate fees. But cancelling online seems impossible.

I've contacted o2 on the app, Facebook, Twitter, the website and nothing works. The app sends me to the website saying they cannot help me. The website either says they cannot help through WhatsApp, or the chat bot directs me to the app. Facebook I get ignored, and Twitter sends me to the website which sends me to the app. 

It seems o2 is an ok service unless you need customer service. At this point I want to just cancel my plan and keep my number but am pretty sure I'll be sent through the same process. 

Does anyone have a fix for me? It would be greatly appreciated. 

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TallTrees
Level 49: Rootin' Tootin' 
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Hi @JoshGee 

Welcome to the o2 Community forum. 

I  don't think there is another answer you seem to have been through all the routes. 

I also access my o2 from a computer. Here is a guide to cancel your contract if you feel that is an option for you. 

Guide: Cancelling Your Contract 

What about Skype?

Sorry it's been so difficult. 

Bye and good luck

 



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 76: Forum Legend
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@JoshGee 

 

Use Skype and call +44 800 902 0217  it is a free call. 

 

Just to be aware, if you are still in the minimum term you will need to pay off the contract, and when moving to PAYG you will need to top up each month, as o2 no longer off Classic PAYG

--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
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MI5
Level 94: Supreme
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@JoshGee 

It's free to call from your O2 phone when abroad.

From abroad+44 7860 980 202Free
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
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