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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2888 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5038 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15758 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8044 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7430 Views
  • 6 replies
  • 0 kudos

Roaming not working

Hi. I came to Cyprus, but my internet is not working here. How can I turn it on?

Anna-fed by Level 1: Joiner
  • 359 Views
  • 3 replies
  • 0 kudos

number not working since porting

I desperately need help! I switched to o2 14 days ago, received my phone 10 days ago.I ported my number from EE and I can make outbound calls but cannot receive calls or messages. I cannot access my online banks or any .gov accounts as they need to s...

alexmurphy by Level 1: Joiner
  • 1358 Views
  • 10 replies
  • 0 kudos

Resolved! Extras with upgrade

Hi any chance on an update. I got the deal on the Samsung when I upgraded that I received a pre paid card before the 12th but still not had it any chance you can give me an update please

Nathan11 by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Resolved! Travel

I am going to Normandy will my phone work or do I need a bolt on please

Darvilly by Level 1: Joiner
  • 644 Views
  • 2 replies
  • 0 kudos

Resolved! My 91 years old father in law has

My 91 years old farther in law has been with O2 for some time. Just recently is old phone went and his daughter passed him a spare Samsung. Since then he has been charged in excess of £30 pounds- his contract is £15. We have tried to download for him...

EP22 by Level 1: Joiner
  • 895 Views
  • 9 replies
  • 0 kudos

international dial tone calling uk mobile

can anybody tell me why ive called my friends mobile in the uk,and ive got the international dial tone,and sometimes an ordinary dial tone,we are both in the uk,im on 02 there on ee?????? also when they have answered and its dialed making the interna...

simbo by Level 1: Joiner
  • 2621 Views
  • 1 replies
  • 0 kudos

Resolved! Delayed text messages?!

For a while now I have randomly delayed text messages, where they turn up few day, or even few weeks later! Today I restarted my phone and recieved 3 text messages sent from today last week and the week before! I had a slight issue with this with thi...

Euroned by Level 1: Joiner
  • 1320 Views
  • 2 replies
  • 0 kudos

New sim contract

Hi people, My contact is due for renewal on the 12th and ive found a cheaper deal with more data on o2 but through moneysupermarket, how do it get that one and change from this one when it ends as have been with o2 only one year and its not obvious h...

John30 by Level 1: Joiner
  • 1176 Views
  • 3 replies
  • 0 kudos