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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7431 Views
  • 6 replies
  • 0 kudos

New sim contract

Hi people, My contact is due for renewal on the 12th and ive found a cheaper deal with more data on o2 but through moneysupermarket, how do it get that one and change from this one when it ends as have been with o2 only one year and its not obvious h...

John30 by Level 1: Joiner
  • 1177 Views
  • 3 replies
  • 0 kudos

iMessage failing to activate

HiI recently moved from EE to O2. Since porting my number iMessage and FaceTime refuse to activate. I’ve spent hours on the phone with Apple resetting settings, etc. Even tried the sim in a new phone, nothing works, speaking to customer service is li...

Rowns by Level 1: Joiner
  • 1197 Views
  • 13 replies
  • 0 kudos

Resolved! Incorrect charges?

Think I am being charged for picture messages I haven’t sent….how can I check. My account has given me two numbers I apparently sent them too but they aren’t familiar to me.

Seri by Level 1: Joiner
  • 267 Views
  • 2 replies
  • 0 kudos

Resolved! No network for 3 days

Good morning, I have had no network (mobile data) for days now due to the mast nearest to me having issues. I checked this on your site. The only time I can send / receive messages is if I find wifi which I don't have access to in work.

KellyA80 by Level 1: Joiner
  • 608 Views
  • 2 replies
  • 0 kudos

Resolved! Lost network connection after my number was ported

I have recently joined O2. On Tuesday (6/12) I received the SIM (Tarif: O2 Sim Only Unlimited mins 12M 4GB). I put it into my phone and it worked perfectly. With the PAC code from my previous provider I called O2 and the transfer of my number was sch...

Resolved! New SIM can't transfer number

Hi, finally received my new sim but I can't complete the form to transfer my mobile number from my old provider.I've since this numerous times now and just get '? Oops something went wrong' which isn't very helpful. Please help, this is driving me nu...

Dozer by Level 1: Joiner
  • 649 Views
  • 3 replies
  • 0 kudos

Resolved! Service problems

Hello,On the 02.12.2022, I upgraded my contract.I bought a s22 plus, ever since, wheni try to call short numbers it doesn't work. When i I try to call numbers like 101/111/202/voicemail/any other short number, it just jangs up after 1 second. Normal ...

Marlo by Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos