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Forum Posts

Resolved! New user

Hi I pre ordered the google pixel fold in July and I'm a new o2 customer but unable to log into my o2 account says can't find account click here to resolve but when I do says I have no products is this normal? Thanks

LW29 by Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Resolved! messages/email

Hi, I have received 2 messages on phone and 3 emails saying about direct debits changing with my bank. is this legit, want to make sure im not being hacked/scammed. Thanks

Que by Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelation of contract

Hi everyone i have been a o2 customer for years recently i lost my job and i resort do doing food delivery. O2 does not have enough coverage everywhere in my area and this is affecting me. I called to cancel my contract but i have been asked to pay i...

ionuts by Level 1: Joiner
  • 892 Views
  • 3 replies
  • 0 kudos

Resolved! Data on Apple Watch

Hello everyone I recently changed my iPhone XR to iPhone 14 pro max. I unpaired my Apple Watch and paired it with my new iPhone. Unfortunately I can’t get my data allowance to transfer, everytime I try to set it up, I get code 14. I’ve contacted o2 n...

CT66 by Level 1: Joiner
  • 987 Views
  • 4 replies
  • 0 kudos

Calling fault with particular number

Have an issue with my pay monthly sim. Everything looks normal. When I make or recieve calls the call connects but I can't hear them and they can't hear me. Other Sims work just fine in the phone. Went into the O2 store and got a new sim, transferrin...

Tom87 by Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

apple watch 8 ultra

when i got my apple watch and phone i set up a plan for the watch but i cannot get it activated tried going into O2 shop but no help can anyone help

Resolved! Complaints email

Can someone please help me with an email address to make a complaint? I want to write to o2 but not write a letter! Thanks

Resolved! Is this contact from O2 - new sim sent by ID mobile

I think I might have been scammed.Received several calls from phone +44 161 524 3604 & +44 20 863834. They said they could offer me a better monthly contract rate, they confirmed they were calling from O2 and they had my details which they read to me...

emb60 by Level 1: Joiner
  • 3291 Views
  • 4 replies
  • 0 kudos

Resolved! change tariff after just changing and making a mistake with the data

i recently upgraded to a new tariff a few days ago and didnt realise i was lowering my current data allowance and now am on a 1gb tariff instead of my normal unlimited data plan and i was wondering is there any way to change to the unlimited plan eve...

tomc1 by Level 1: Joiner
  • 670 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t add data plan to Apple Watch

I ordered an Apple Watch Ultra a month ago, along with a data plan. After adding the data plan during setup, for 3 weeks it was stuck on “activating” - seems to be a common problem from reading these forums. I reset the watch a week ago, not particul...

Nick2311 by Level 1: Joiner
  • 1183 Views
  • 1 replies
  • 0 kudos