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Forum Posts

Number not working following porting

I have transferred my number over from three to 02. The transfer started yesterday morning (12 April) and appeared to have completed later in the day.My O2 account shows my correct number. After much messing around with settings and turning phone on ...

James42 by Level 1: Joiner
  • 1487 Views
  • 8 replies
  • 0 kudos

Resolved! iMessage and FaceTime not activating after number ported from EE

Hope someone can help as this is driving me crazy!! My number ported over on Wednesday from EE to O2 and I’ve tried everything possible to get my number activated for IMessage and FaceTime but I just keep get the activation error message!! Any thing ...

ScottB99 by Level 1: Joiner
  • 881 Views
  • 6 replies
  • 0 kudos

Resolved! Wrong bill

Good morning. I took a mobile phone from you on the O2 network and I was going to pay £44 a month. I got another bill with a 51.61 plan. I feel cheated.

mazak197 by Level 1: Joiner
  • 371 Views
  • 1 replies
  • 0 kudos

Resolved! Spending limit

It keeps saying I've reached my spending limit but I've not got a spending limit on my account why dies this keep happening I'd like to purchase a new game today from my ps4 through my mobile bill and it wont let me ?

Si84 by Level 1: Joiner
  • 2146 Views
  • 3 replies
  • 0 kudos

Resolved! STAC not yet processed

I got a STAC code on and then on Monday 10th April gave it to my new provider Lyca along with the othe details (number to be cancelled, Lyca PUK, Lyca ICCID, port date 11/04/23). Lyca have confirmed the STAC request was submitted. Spoke with O2 custo...

davidbbc by Level 1: Joiner
  • 475 Views
  • 2 replies
  • 0 kudos

Resolved! Call waiting

Hi. My call waiting do not working.I try contact O2 but they told me the problem is my phone. I chęć my phone and all its ok.What can I do

Resolved! Activation Notifications

Hi. I am not receiving activation notifaction codes. They do sometimes arrive 12 hours later. I've checked my settings for blocking, they seem fine. I've done everything like put my phone in airplane mode, restarting it etc. But I can't activate my b...

robolly by Level 1: Joiner
  • 240 Views
  • 1 replies
  • 0 kudos

Resolved! O2 app not working

I can't log into my o2 app. It says that it is not available to me. Thanks

G36 by Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi Extra for devices other than smartphones

Hey folks - I used to be able to use the Wifi underground with a number of devices (tablets and more importantly, laptops) by entering my O2 number on the challenge screen once connected to the old Virgin Media service. With Wifi Extra now being the ...

GeorgeK by Level 1: Joiner
  • 646 Views
  • 3 replies
  • 0 kudos

Resolved! SIM card has just stopped?

all I am getting is No SIM. I took the card out and re-inserted and seemed to work for about 10 seconds?

Baggles27 by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos