Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

No 4G signal at all!

Absolutely struggling to get any 4G signal at home when off wifi, only 3G and can’t browse the internet at all. Was told there was a previous issue where the mast needed to be tilted to ensure we get 4G coverage and 6 months down the line still nothi...

Resolved! Huawei P30 front camera not working after update

Updated Huawei p30 and now front camera doesn't work. I've tried all online advice and suggestions

Resolved! Unlock old from O2

Hi. I have an old iPhone 6S which I’ve given to my sister who lives abroad. She cannot get it to work as it needs to be unlocked from O2. Can someone advise what I /she need to do please? Thanks

Resolved! How to get my iPhone unlocked ? Please.

I have had to change networks, how do I get my iPhone 5s unlocked please?

Trouble shooting device issue

Hi,My Samsung S8 has over a period of time kept freezing & switching itself off. The last 4 days or so it's done it about a dozen times a day. Today it's done the same again but all i've got is a black screen but the blue light is on top left corner....

Poor voice quality / dropout

I have had an issue with poor voice call quality for some time. I have VoIP enabled and wifi at my home and work locations. I have a Samsung S20 5G handset. My home has a really poor signal, but i often get calls drop out compeltey or people say it w...

Resolved! Second Apple Watch data plan activate.

I have bought 2 Apple Watch 6, I'd like to activate the gold ones data but I can't seem to at all the red did it easily? Also identify which is which by their colours on my o2 account. Both are synced in the account to my phone number can I or do I n...

Resolved! Can't contact o2

I have been trying to get in contact with someone on the phone to tell them there has been a problem with my payment and every time I phone up its not giving me an option to speak to someone! I need my phone back on

Resolved! sending text shows recipient a different phone number

HiI am new to O2. When ever I send a text message, the recipent is shown a totally different phone number to my normal phone number. How can this be fixed please.

Second call

I have an iPhone 11. When I have one call in progress, a second caller is told my phone doesn't exist.

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