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Resolved! Annoying balance messages and SMS

Hi, I used to have an older Samsung Galaxy that I recently replaced with a Google Pixel 7 pro. I just kept on using the O2 SIM card in the new phone. I have a rolling pay-as-you go subscription where money is taken off my account once a month by debi...

Aeglyss71 by • Level 1: Joiner
  • 2418 Views
  • 1 replies
  • 0 kudos

I have a cctv internal security camera connected via wifi, I can no longer connect outside to house,

I have a cctv internal security camera connected via wifi, I can no longer connect outside to house, even connected to a strong wifi, it will only connect in the house, obviously if I have video doorbell a Ring Video Doorbell it would not work? My Wi...

Resolved! Data usage

My account states I've used almost all my monthly data allowance whilst my phone states I've used barely any. What's happening?

Calls

I can not make nor receive calls! I have tried aeroplane mode, turning on/ off and updating software. All to no avail. Please help!!!

Danika by • Level 1: Joiner
  • 544 Views
  • 3 replies
  • 0 kudos

Only wifi available

Hi. Phone stolen, so reverted to my old Samsung a70 and ported from ee to o2. Over 2 months ago and no network only WiFi connectivity. Reported multiple times and still waiting on tech support. Meanwhile I'm being charged!!! Advice sought please

Sarah_G by • Level 1: Joiner
  • 480 Views
  • 2 replies
  • 0 kudos

Resolved! Poor signal at ld30ld

When at my caravan the signal is poor to say the least unable to use hotspot for firestick use at Ld30ld Brecon no problems last year

Gerald23 by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

Hi i have recently been changed from Virgin to O2 and I am having trouble using wifi calling. I have enabled wifi calling in MY O2 but I have found out from your technical guides that my phone (galaxy S22) firmware isnot supported by O2. Is there any...

bruce-124 by • Level 1: Joiner
  • 772 Views
  • 3 replies
  • 0 kudos

Resolved! Unwanted sim

Hi I have 2 phones and 2 sims with o2 having recently joined from vm. I also have a third sim (xxxxxxxxxxxx) which was sent to me from vm. I have never been charged for this sim as it has never used or needed. I would therefore like to cancel this si...

John72 by • Level 1: Joiner
  • 523 Views
  • 2 replies
  • 0 kudos

Resolved! proof of sim blocked

Hi, i was on the phone earlier today regarding blocking my sim Card as my phone was stolen. i now need proof of this blocking for my Insurance claim

georgieh by • Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos
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