Ealing mast down for 3rd time in 8 weeks

[Cangarni]

Why isn't O2 actually fixing the mast?

W13 8RP seems to be frequently down, with the status of 'it is likely engineers are working on the issue'.

Does any other area experience this??

[Cleoriff · Accepted solution]

@Cangarni 

Check these guides

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Also install the My Network app. This allows you to reports mast failures and get updates.

https://www.o2.co.uk/apps/my-network 

[madasaf1sh]

@Cangarni 

How do you know they arent fixing the mast? 

It could be idiots damaging the infrastructure, it could be a repeating fault that needs a new mast, which if needed could take months to do, as it will require a few bits of work, and nimbys not to oppose any work needed. 

[Cangarni]

It's a fair point. I just wish they would share updates with the helpdesk, who simply read the same line as I can from the service status. It's very frustrating.

[Cangarni]

thank you for the links. I have downloaded the app. Very useful to have.

[Cleoriff]

Hope it's sorted soon @Cangarni 😉

[REWill]

Yes this has been going on for months now PE7 PE8 no information on wjat the issue is, when it will be fixed. Yet continue to pay for a service I am not receiving amd looks like will continue not recieve for months ahead. I will be taking 02 to the Ombudsman as I suspect this is widespread and many customers are getting fobbed off and given the run around. Not acceptable refunds and compensation  should be issued. Contracts are defunct and the customer has the right to seek another mobile provider.