ESIM still activating after 7 days.

[World33]

Having migrated over from Virgin, I was happy that I would now be able to use my cellular apple watch that virgin didn't support. Having followed the Apple Watch instructions I purchased an ESIM on the 17th July, the sim is still showing as activating on my phone & being processed in my account orders. I have this morning changed the APN settings from Virgin to O2 thinking that may be the problem. Tried online help through the App but always busy and try later! Any hints, tricks, advice appreciated. 

[MI5]

@World33 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[World33]

Tried both Twitter & Insta, no responses. Bot chat constantly error and refresh 😞 

[Enlli]

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@World33 wrote:

Tried both Twitter & Insta, no responses. Bot chat constantly error and refresh 😞 

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Since they have removed all the account advisors from here we are stuck in what else to suggest other than persist

[MI5]

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@World33 wrote:

Tried both Twitter & Insta, no responses. Bot chat constantly error and refresh 😞 

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@World33 

Nothing else we can do here for you sorry.

Keep trying all channels for support from O2.

Guide: How to find help & contact O2 

[World33]

Thank you for your advice. Having spoken to a very nice gentleman with slightly broken English. I am reliably informed as I purchased the Phone Direct from Apple, an O2 ESIM won't work. You need to purchase your watch from O2. I am now off to EE  

[MI5]

lol. 

Another customer lost because CS don't know what the f* they are talking about.

Mind you, going to EE is probably the best decision you've made today

[j1mmy]

I've just followed suit. I tried for a week to get it resolved. All my messages to O2's social media team via DM on twitter, insta and fb went completely ignored. Managed to port very efficiently to EE and their setup process was straightforward. EE are generally more expensive but I was able to get a sim only deal a bit cheaper than my current O2 plan, which was lucky. Apple Watch air time plan was £2 more than O2, but it actually works, so that's a bonus 😂