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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6598 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1340 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2914 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2593 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1950 Views
  • 6 replies
  • 0 kudos

Where is the option for VoLTE on my Galaxy S20 on O2?

Hi, I recently upgraded to a Galaxy S20 with O2, but I have no option under "Mobile Networks" for VoLTE - there is a 4G calling option, but enabling doesn't seem to do anything - call quality is terrible. I keep getting signal/reception issues on my ...

Network Support

My postcode is EH17 8JGReceived an email from 02 on January 22nd saying there was no network issue.I'm able to send text messages, they are received fine. But I don't receive all text messages. I can receive some but not all. I noticed because I wasn...

KirstyL by Level 1: Joiner
  • 320 Views
  • 5 replies
  • 0 kudos

Not recieving phonecalls from some numbers

Hello, A small number of my contacts are not able to phone my mobile. They hear a message saying the phone is unavailble before it cuts out. They are not directed to my voicemail, and I do not get a notification for a missed call. It is just complete...

Ollie2 by Level 1: Joiner
  • 231 Views
  • 7 replies
  • 0 kudos

Network Support

Postcode: LS98FJDate of SMS: 24/1/2021 New contract (new sim/iphone 12 Pro). Phone was working up until about two weeks ago, showed 4G symbol, was able to create personal hotspot, and work using it, then I got a message on the phone saying 4G network...

Network support

Postcode- BS37 7DFMessage received on 24/01/2021 stating no issues found yet have not had enough signal for weeks to make or receive calls

Char94 by Level 1: Joiner
  • 117 Views
  • 2 replies
  • 0 kudos

Samsung keeps restarting

Hello, I've just received a new phone, Samsung S20 FE and changed my old number onto the new sim. Whilst I was waiting for the number to transfer the phone asked to update to which I pressed that it should.. once i started it loaded and after turned ...

Asta by Level 1: Joiner
  • 189 Views
  • 3 replies
  • 0 kudos

Text messages going to old phone

I recently changed my phone (from Apple to Samsung) about 6 weeks ago and brought my number with me.Everything was fine up until 2 weeks ago, my old Apple phone is receiving text messages but only from one specific person- they aren't coming through ...

HD by Level 1: Joiner
  • 194 Views
  • 2 replies
  • 0 kudos

Regarding my new ordered device confirmation

I ordered my samsung galaxy S21 ultra 5g a week before but I haven't received any update on the device and no mail or call back from the O2 customer care services can any one solve my problem. Thank you.

Ahmed_123 by Level 1: Joiner
  • 144 Views
  • 2 replies
  • 0 kudos

Resolved! Number

I have just upgraded my phone and i am waiting for the new phone to arrive. Will i get to keep the same number i am on or will i have to take a new one? Thanks

Jlw by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos