Disconnected

[Lou14]

Hi,

On Thursday 26th i updated my o2 contract to sim only. Today i received a message advising i have been disconnected. I have turned my phone on and off again and i still have no network. I cannot make/receive calls, texts, emails. I use my phone for work purposes ao I require this issue to be resolved ASAP.

thanks,

Louise

[Enlli]

We are all customers here and have no access to accounts

Either call O2 on another phone 0344 809 0202 or

Message O2 on
(Facebook) (https://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,,
They should be able to help you.

[jonsie]

If you requested a new sim card O2 will have automatically disconnected your current sim

Your only option is to contact them.

Stupid, stupid practice by O2

[Oxonian]

@Lou14 

Given the information provided by @jonsie and the timescale that you have described, I suggest that you sit tight. You new SIM will be arriving by post and will likely arrive in the next day or so. You will then hopefully be sorted !