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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6487 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1271 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2760 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2505 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1870 Views
  • 6 replies
  • 0 kudos

Resolved! Phone bill

my phone has been cut off and I can’t even ring up to speak to anybody ! How much do I have to pay to get it back on ?

Louise11 by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Internet on phone not working

Hi,My internet isnt working, it connects to wifi fine but doesnt connect when I dont have wifi signal.Ive checked 'My O2' and under the data section it says -'This information is not available at this time.'

Laura87 by Level 1: Joiner
  • 157 Views
  • 1 replies
  • 0 kudos

Resolved! Unlock iPhone

Hi, I migrated over to a new network yesterday but have now found my iPhone is locked. My new SIM card has been swapped over to my old mobile number, but is not working at all. How do I now get my phone unlocked please?

Resolved! Bought Unlimited Data Plan for Mifi Dongle but can't activate sim

Hello I recently bought a MiFi device due to my property not being able to get any broadband. O2 have the best coverage and I am already with them on my phone contract. I followed the steps for the mobile data and since I already have a MiFi device, ...

L_grace96 by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Resolved! Help

My contract letter came through about my device plan. Can I keep paying what I’m paying now. Or do I have to pay that closing balance

Data

If I have no data left but have unlimited texts why can I not send a text message

Iantoby by Level 1: Joiner
  • 133 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff change

I’ve just changed my tariff for more data will I start getting more data straight away