Get tech support for your O2 issues

No Service After Number Transfer from Previous O2 Sim

Hello,I previously had an o2 sim only contract. On Friday 22nd September I got a new O2 pay monthly contract (new phone and tariff). I requested to keep my old number and was advised that the change would take place on Monday 25th. Since then I have ...

Poor/no signal

Hi, after unexpectedly losing my dad I will be spending some time at his house sorting out his estate. The mobile signal there has always been more or less non existent despite area checker saying no problems. I have tried going upstairs, going outsi...

Clear chat history in my o2 app

Hi I’m new to o2 and had caused to use the chat/message function within the iOS app. having resolved the conversation I can’t seem to clear the history/chat. is this possible?

Resolved! Problem activating Disney plus extra

I am trying to activate an extra for Disney plus subscription. I have tried multiple times and keep getting the same error message when I click through to activate via the Disney website: "There was a problem activating your subscription. If the prob...

Remove number linked to another user

I'm trying to include my phone number in my account but I can't because it says that this Contact number already associated with another user.

Barred!!!

Hi I contacted via app to inform O2 about my sons lost phone and to ask to lock the phone. Without calling me for further information they barred my phone. It’s now 3 days after informing them of their error and advised my phone would be unbarred wit...

No signal for the last week

I live at TN3 9JA and I haven't had signal for the last week. On Friday a mast went down and required repairs. It has been repaired now and I still have no signal.

All contacts are coming through as unknown numbers in incoming calls

All contacts are coming through as unknown numbers in incoming calls. How can I fix this?

Resolved! Can we get O2 volt benefits?

Hi,My partner and I at the same address have Virgin media and O2, but I pay for VM and my partner pays for O2, can we combine the benefits? Or would the O2 have to be in my name as well? Thank you

Resolved! Transferring Watch Data Plan

I purchased an Apple Watch 7 with cellular from 02 a little while back. I now bought (not from 02) an Apple Watch Ultra and would like to transfer the plan over from the 7 to the Ultra. However, I’m having problems. Whenever I try press on ‘set up mo...

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