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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Phone suddenly not working

I bought a new phone yesterday - did all the PAC code stuff with the shop assistant - the number has gone from my old phone but my new phone isn't working so now I can't make or receive calls from either phone.

Resolved! Moving country and keeping UK number- best way

Hi there, I am moving country and would like to keep my UK number, however, I am not sure of the best option here as I would barely use it. Can you swap from a monthy contract sim card to pay as you go and if so, does the pay as you go have an expire...

Miren by Level 1: Joiner
  • 1 replies
  • 0 kudos

Network Issues and Faults with Masts

Good morning, Please can you tell me when the issues with the network and the faulty masts will be sorted please? I am paying a lot of money and barely receiving dial-up speeds. Worryingly, this is happening not just at home but in patches all over t...

Joe87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Problem with text messages - sending and receiving

Ever since I got a new phone on 08/07/21 I've been having problems sending and receiving text messages. I appear to have better phone signal with my new phone than the previous phone that I had for 5 years, however text messages are slow arriving and...

Help24 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Monthly bill

Hi, I’m behind with my bill, can I please pay it on the 1-9-21 without being cut off before then? Many thanks.

Edhelsby by Level 1: Joiner
  • 5 replies
  • 0 kudos

Bill payment

Hi team, I keep getting emails demanding payment but my bill isn’t due to 30th aug as below   


Resolved! Phone bill

my phone has been cut off and I can’t even ring up to speak to anybody ! How much do I have to pay to get it back on ?

Louise11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Internet on phone not working

Hi,My internet isnt working, it connects to wifi fine but doesnt connect when I dont have wifi signal.Ive checked 'My O2' and under the data section it says -'This information is not available at this time.'

Laura87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unlock iPhone

Hi, I migrated over to a new network yesterday but have now found my iPhone is locked. My new SIM card has been swapped over to my old mobile number, but is not working at all. How do I now get my phone unlocked please?