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Resolved! Lost mobile internet on Android

I travelled to China and 4G worked for a couple of days but then stopped. I assumed some issue with roaming but I've been back in the UK a week and still no 4G. Everything else is fine - calls/SMS/WiFi.I've tried restarting, setting a new APN based o...

Apple Watch Error Code 14

Hello, Just got a new iPhone. When I paired my watch to it, the cellular data wouldn’t activate and gave me error 14. I see on other threads this is an easy fix, but no one has detailed the process! Can anyone help? Thanks

Resolved! Roaming

I'm in southern Cyprus and have had a message from O2 saying I need to buy a bolt on for data. I had been told in the o2 shop that there would be no additional charges under my normal uk plan. Can you please confirm this is correct.

Resolved! Apple Watch Reference Code 14

Hi @O2Sarah- I saw on a few threads I should reach out for help with Apple Watch error reference code 14. Please let me know otherwise. Thanks.

Activation email

Hello, I have had to uninstall and reinstall my app, as it was not working. However, after reinstalling and going through the steps, I am due to receive an activation email to use the app, which has not arrived. As I am in a bit of a hurry to top up ...

Can't send or receive photos since O2 too over my Virgin contract. Anyone having the same issues?

Hi there, Is anyone having the same issue as me? Since O2 took over my contract from Virgin, I can no longer send or receive photos?Any info or suggestions would be much appreciated.Thanks

O2 roaming

HelloMy esim won’t let me select alternative networks to roam on.I get a message saying UK O2 not available but no list of available networks, the washing machine icon just goes round.Usually you would expect it to select one automatically (other pro...

I want to d turn off my email alerts

I just want to e turn off my email alerts. sometimes i am in business meetings and these disturb me a lot.I daily check my emails in the night.

price cap

how can I select a £0 price cap on my tariff?

Resolved! Samsung Galaxy S23 missing "Caller ID and spam protection"

I used to have a S21 on Vodafone and now have an S23 on O2. The S23 no longer has the setting"Caller ID and spam protection" in the Phone app, which I found very useful at detecting spam or other incoming call identity. Any idea why this option is no...

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